How long does product management take?
The handling time is the time it takes us to make your product. Our handling time is calculated in business days and is 2-5 business days
I did not receive all of the items in my order
If you placed an order for multiple items, some items may ship separately to ensure the order is processed as quickly as possible. You will not have to pay separate shipping charges if this happens, though you may receive multiple packages over the course of several days.
What methods of payment do you accept?
We accept American Express, Apple Pay, Mastercard, VISA, PayPal & Crypto (Bitcoin, Ethereum, Litecoin, Bitcoin Cash, USDC, DAI & Dogecoin.
How safe is my personal information?
Where do you ship from?
Orders are shipped from a number of locations to help ensure orders are processed as quickly as possible.
Can i send an order to multiple addresses?
No. Unfortunately, we are unable to ship an order to multiple addresses. You would need to place a separate order for each address.
Can you change the shipping speed on my order?
Unfortunately, no. We are unable to speed up your order or place a hold on the delivery of your order.
I need to add an extra item to my order. Can you update this for me?
No, we are unable to update the quantity of your order.
I just placed my order, can I cancel it?
Once an order has been placed, this goes immediately into processing, Unfortunately, we can not guarantee that any request to cancel an order will be successful. We work with our vendors to ensure orders are processed as quickly as possible.
Can I change the address on my order after it has been submitted?
In some cases, we may be able to update the address of your order. Unfortunately, because we always try to submit orders for processing as quickly as possible, your order may go into shipping before we can update the address. Once a shipping label has been created, we are unable to update your order.
I ordered the wrong size/color/quantity! Can you please update this for me?
Unfortunately, once an order is placed, we are unable to update or change the color, size, quantity, shipping/billing address, or shipping method.
How long does it take to receive a credit on my return?
Returns typically take 2-3 weeks to process. Once the returned item is received, a credit is issued back to the original method of payment. This typically takes 5-7 business days depending on your financial institution.
Do I have to pay for the return shipping label?
We provide a prepaid return label for items that are able to be returned.
If my item arrives damaged, can I return the item for a refund?
If your item arrives damaged, please reach out to our customer service team for additional assistance. We are not going to ask you to return a damaged item.
The item I purchased arrived damaged. What can I do?
We are so sorry your item arrived damaged! Please take a photo of the item you received and the package it arrived in. Once you have that information, please reach out to us with your order number and the photos of your damaged item. We will be happy to assist you further with a resolution.